Trust, built and then protected.

Continuous monitoring of reviews, social mentions and search results, timely responses to negative feedback, reporting policy-violating reviews for platform removal, and proactive campaigns that build genuine positive content over time.

Influencers amplify a message once it is ready, but a live crisis needs an ORM response first: acknowledging the issue, fixing it, and responding to the review directly. We typically handle the ORM response first, then use influencer content to rebuild visible trust once the situation is under control.

We monitor all three, not just Google, since Jaipur businesses are searched across all of them. Genuine negative reviews are responded to professionally rather than hidden; reviews that violate a platform's policy (fake, spam, abusive) are reported for removal through that platform's own process.

By audience fit and engagement quality rather than raw follower count — a smaller, more relevant creator usually outperforms a bigger, generic one for a local or niche brand.

Yes, briefing, contracting, deliverable timelines and content usage rights are all managed as part of the campaign.

A structured plan of transparent communication, addressing the root cause, active review and mention response, and consistent positive content over weeks rather than a single quick fix.

As close to real-time as possible, since both speed and tone affect whether a review reader sees the brand as responsive or dismissive.